How to do emotional self-regulation after an emotionally destabilizing situation.
Recommendations to create conditions for high levels of motivation.
Time cannot be totally controlled.
Firmness in the content, gentle in the treatment. Learn how to do emotional management.
Set a goal that will get you out of the comfort zone.
Emotional intelligence competencies can be developed.
The role of the Leader-Coach does not consist on giving answers, but rather asking questions that lead the employee to identify options, to adopt points of view different from his/her own.